FAQ

I. After - sales & Warranty

1.Q: What is the product warranty period?

A: The warranty period varies by product, generally ranging from 12 to 24 months (please refer to the product details page for specifics), calculated from the date of receipt.

2. Q: What does the warranty cover?

A: The warranty covers quality issues caused by non - human factors (such as performance failures, craftsmanship defects), but does not include damages from accidents, improper use, or self - disassembly.

3. Q: How to apply for warranty service?

A: You can submit a warranty application through the "Apply for After - sales" function on the order page, or send an email to info@lvxiaocompany.com, providing the order number, photos of the product problem, and a description.

4. Q: Can products be repaired after the warranty expires?

A: Yes. Repairs after the warranty period will incur parts and labor fees. The specific cost will be informed after evaluating the fault.

II. Payment

1. Q: How is the exchange rate calculated during payment?

A: It is based on the real - time exchange rate displayed by your issuing bank or payment platform at the time of payment, and the settlement currency is the default currency of the website (e.g., USD).

2. Q: Will refunds be returned to the original payment method?

A: Yes, refunds will be returned to your payment account via the original route. The arrival time depends on the bank or payment platform (usually 3 - 10 working days).

III. Order

1. Q: How long does it take to confirm an order after placing it?

A: The system will automatically confirm the order within 1 - 2 hours after successful payment. In case of payment abnormalities (such as risk control review), customer service will contact you within 24 hours.

2. Q: Will refunds be returned to the original payment method?

A: It can be modified before shipment. You need to inform the new address and order number via the customer service email (info@lvxiaocompany.com) within 24 hours after placing the order; it cannot be modified once shipped.

3. Q: How to check the logistics status of an order?

A: After the order is shipped, you will receive an email with a tracking number. You can enter the tracking number on the "My Orders" page of the website or the official website of the cooperating logistics company (such as DHL/UPS) to query.

4. Q: What if the order shows "out of stock"?

A: The expected restock time of out - of - stock products will be marked on the details page. You can choose "Notify when in stock" or contact customer service to cancel the out - of - stock product and get a refund.

IV. Distribution

1. Q: How to apply to become a brand distributor?

A: You need to fill in the "Cooperation Application" form on the official website, provide the business license, store/channel information, and expected purchase volume. After approval, the account manager will contact you within 1 - 3 working days.

2. Q: Is there a minimum purchase quantity requirement for distributors?

A: The minimum purchase quantity for the first cooperation is 50 pieces of a single product. Subsequent replenishments can be adjusted flexibly, and tiered discounts are available when the annual purchase volume meets the standard.

V. Product Production

1. Q: Do you support product customization (such as LOGO, color)?

A: Batch customization is supported (with a minimum of 100 pieces). LOGO, packaging, or specific colors can be customized. For details, you can contact the customization hotline (info@lvxiaocompany.com) to communicate.